Frequently Asked Questions
We look forward to your visit to Slide City! Slide City is the All-Inflatable Traveling water park and can be accessed with park tickets City Passes. Our goal is for you to have a safe and enjoyable visit. This page will provide you with relevant information to make the most of your day at Slide City.
If you have any additional questions regarding your visit to Slide City, we would love to help! Please contact a park representative.
We look forward to seeing you at Slide City.
IMPORTANT TICKET INFORMATION
- There is a fee for spectators to enter the event grounds. Everyone who attends will require a ticket. This includes parents who are accompanying children. Parents accompanying a child, but not sliding, should simply purchase their own individual Spectator ticket.
- Tickets are cheapest when purchased in advance from this website and will cost more if purchased on the event day from the box office.
Please arrive anytime the day of your ticket purchase with your QR code printed or ready to show on your phone. This can be found on the ‘go to your tickets’ link of this email. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.
Save big on the price of screams! The best deals on Slide City general admission tickets are available online. The ordering process online is quick and easy. After making your purchase, simply download and/or print your tickets.
Anyone aged 0-100 is welcome! For convenience we’ve split the park into different sections for recommended age groups
No. Only children aged 3 and under must be accompanied into the inflatables by a paying parent/carer with their own ticket.
There is a Spectator ticket required to attend the event with your child(ren). However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket online or at the front gate.
Yes, Slide City offers a Spectator Ticket for those not participating in the attractions.
Admission tickets are non-refundable and non-exchangeable for any reason after the order transaction is complete through any transaction channel. This includes weather related events. We do not issue rain checks. Please check local weather conditions prior to planning your visit.
All children require a ticket. We have something for everyone to enjoy in the park.
We encourage you to visit the Group Sales Ticket section of this website to learn more about our programs. Feel free to submit a Group Sales Information request or call us at 1 (833) 754-3387
You can have your tickets on your phone for scanning. You will need to present your order confirmation number and a photo ID.
Some attractions may close in inclement weather until conditions permit safe operation. Please enjoy a meal or shopping until such weather passes. Slide City does not issue rain checks or refunds for inclement weather. Please check the weather before purchasing your tickets.
No outside food, beverages or coolers are allowed to be brought into Slide City Water Park. Exceptions are made for Guests with special dietary needs to include food allergies and baby food and formula. Guests with special dietary needs should stop at Guest Services located at the Front Gate when they arrive at the Park.
If you wish to leave the park and return on the same day, please request a re-entry stamp at the Front Gate or Slide City exit.
We do not have ATM’s inside the park. The partner venues we use will have several ATMs located throughout the property for your convenience.
We are pleased to offer discounted tickets to active and retired members of the military and veterans on all public operating days. Please email us at [email protected] for details.
We do not have Wheelchairs available to rent / use. You are more than welcome to bring your own Wheelchair should you need.
Only service animals are permitted in the park. Slide City does not have pet care facilities on site.
Alcoholic beverages are not allowed in Slide City.
We accept all forms of payment including cash, credit cards, apple pay, google pay.
For the convenience of all our guests, smoking of any kind, including vapor and e-cigarettes, is only permitted outside the park’s main entrance.Smoking is not permitted inside Slide City. Thank you for your cooperation.
Lockers are available for rent in different areas of the park. The park is not responsible for lost or stolen items.
Guests can enjoy concession favorites as well as several food delights such as Cliff’s Jerk, Great American Eats, Nazi’s Pizza and Paco’s Tacos. There are some specialty items as Z’s Freshly Squeezed Lemonade, Mini Melts Ice Cream, Funnel Cake and Frozen Beverages. We will ensure there is enough of a variety for everyone.
Your admission to Slide City includes all slides and attractions as long as you meet the height and weight requirements.
Parking is free, however, we do offer premium parking $20 per vehicle for regular vehicles and $30 for oversized vehicles when purchased in advance online. A limited number of handicap parking spaces are available near the Front Gate on a first-come, first-served basis. Cash is not accepted.
All drones (Unmanned Aerial Systems) are prohibited at Slide City, and any unauthorized drone(s) observed over Slide City will be reported to the FAA and local law enforcement, regardless of its point of origin or operation. Drones may pose a potential safety risk and may violate Federal Aviation Administration guidelines. Unauthorized flight may result in revoked visitation privileges.
We are strict and thorough in the steps we take and the processes we use to keep our properties safe and promote a healthy environment. To protect our guests and associates and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Appropriate personal protective clothing and gear for associates who are assigned for cleaning duties;
- Specified intervals for frequent cleaning and disinfection of targeted areas throughout the day;
- Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported;
- Quick response to spills, trash and other situations;
- Daily sanitation procedures, for everything from bathroom faucets and sinks to kitchen and dining surfaces, benches and trash cans;
- Daily cleaning and “wash down” of outdoors locations, including walkways and queue lines;
- Guest and associate first aid locations to assist with minor health issues.
We maintain close relationships with local, state, national, and international public health authorities, and take their guidance when additional preventive measures are needed.
Lockers are assigned randomly on a first come, first serve basis by the kiosk, so you will have a different locker each time you redeem your rental.
Due to limited capacity, discounts are not available on Large lockers.
Please empty your locker prior to leaving the park. All lockers reset overnight and will be issued to a different guest the following operating day. Items left in the locker overnight will be removed and taken to Lost and Found.
Lockers are located near the front entrance. Look for the blue tent.
- Capacity for all Standard Cabanas includes seating for six (6) guests with access for a maximum of ten (10).
- Additional children 2 years old and under may also accompany the group.
- Groups exceeding these capacity limits will need to rent an additional Cabana.
- If you wish to cancel a Cabana reservation you must do so by 10 AM the morning of your reservation date.
- No refunds for cancellations after 10 AM including cancellations for inclement weather.
- To cancel your reservation please call 1 (833) SLIDE US (754-3387) or e-mail us at [email protected].
- Cabanas are only accessible during Slide City operating hours.
- Guests must present their rental voucher at a Cabana Host stand on the day of their visit to receive their Cabana rental.
- You must select a specific date at the time of reservation, this date cannot be changed once a reservation is made.
- Refunds not given on cabana rentals